We understand that unforeseen circumstances may arise that require users to cancel or reschedule their appointments. However, our Doctor Consultation App operates under a strict No Cancellation Policy. Once an appointment is booked and confirmed, it cannot be cancelled or refunded.
a. Once users book an appointment with a doctor through our app, the appointment is considered confirmed and cannot be cancelled.
b. Users are advised to carefully review the appointment details, including the date, time, and doctor's information, before confirming the booking.
c. Once the appointment is booked for a particular time on a day, we will try to provide you with the call at that specific time. If the user doesn?t receive a call on time, the user will receive the call at the earliest possible time on the same day.
d. If the user doesn't attend the call, a call back will be arranged within 5 minutes from the time of the first call.
a. Our No Cancellation Policy is in place to honour the commitment made by the doctors who provide their valuable time and expertise.
b. By adhering to this policy, we ensure that doctors' schedules remain reliable, and appointments are not disrupted by last- minute cancellations.
a. In rare and extreme circumstances such as a doctor's unavailability or any other significant issue, we may consider rescheduling the appointment or offering an alternative solution.
b. Users should contact our customer support team and provide detailed information about the exceptional circumstances. Our team will assess the situation and determine the appropriate course of action.
a. If a user fails to attend a scheduled consultation without prior cancellation, no refund or rescheduling option will be provided.
b. We encourage users to prioritize their appointments and make necessary arrangements to ensure they can attend as scheduled.
a. In the event of technical difficulties or connectivity issues that prevent the consultation from taking place, users are encouraged to contact our customer support team.
b. Our team will work diligently to resolve any technical issues and provide necessary assistance to ensure a smooth consultation experience.
? We believe that the No Cancellation Policy helps maintain the integrity of the doctor-patient relationship and ensures a reliable and efficient healthCare service. We recommend users carefully consider their availability and commitment before booking an appointment through our app.
? Please note that this No Cancellation Policy is subject to change at the discretion of the app administrators. Users are encouraged to review the policy periodically for any updates or modifications. All legal issues are subject to the jurisdiction of the State of Telangana.